Is a GP referral required?
While you can make an appointment with me without a GP referral, Medicare will not pay any rebates in this case. Only with a valid GP referral you can claim the rebate from Medicare. I recommend to always involve your GP into your child’s health care, so talking to him about your visit to me is a good thing to do.
Can I see you on short notice within a day?
No. I do not have walk in clinics, and I do not see children for acute emergency services. Please see your GP, the Hospital Emergency Department or call 000.
What is the fastest way to see you?
Request a referral from your GP. As soon as we have the referral you will receive a call within 2 workdays from our receptionist to make an appointment with you. Please make sure that we have your correct contact phone number and that you are available to take our call or that we have the option to leave a voice message.
The waiting time is currently 2-4 weeks though as there are only so many appointment slots for bulk billed and school clinics these are mostly booked out well in advance and the waiting time can be considerably longer.
How often will you see my child?
It depends. Some children I see only once or twice for an assessment and management plan and then your GP will be happy continuing with the care of your child. More complex cases I might follow for months or years with regular reviews. The more complex and severe your child’s concerns, the more frequent and longer I will help you. You will always be involved in the decision-making process and I will always be here for you if needed.
What if I have a new concern or a question and the next appointment time is weeks away?
If you are already one of my patients you can call our reception and ask for an earlier appointment, though they might discuss this with me before the change is made. You have also the opportunity to email me for a short question that you might have after I have seen you. Please note the email is not meant for discussing acute problems or to replace in depth consultations. For longer discussions about your child’s current condition you will be asked to make an appointment with me.
Please let us know if you wish to discuss a new concern at your follow up appointment. This may need a longer appointment time and a new referral from your GP to ensure the Medicare rebate for the required longer appointment.
I am running out of medication; can I get a new script without an appointment?
Yes, absolutely. I do not charge for repeat scripts if you run out of a regular medication before the next appointment and if you pick the script up from our reception. If we need to post the script a $15 fee applies. You may also ask your GP for a repeat script.
If a medication change or a dose adjustment is required, you will need to make an appointment.
There are many services involved in the care of my child, do you share information?
Yes, but always with your consent only. Sharing information is essential for all involved services to provide the best care for your child. You will always get a copy of my clinic letter. If you agree to it, I can send copies of my clinic letters to all involved health and educational services. Vice versa, it is always helpful for me, to know what the other services involved in your child’s wellbeing are doing and planning.
Since 2019 all Australians have a “My Health Record’ automatically created if you have not opted out. Please see here for more information www.myhealthrecord.gov.au
I always recommend you choose one primary health professional where all health information come together and who will discuss and manage ongoing services with you. This can be your GP, your Paediatrician or any other health care provider, e.g. your NDIS coordinator.
I also recommend you keep your own personal medical records for your child at home. Always request copies from all health services who were, are or will be involved in your child’s health care. This way you will be fully informed and when transition to another health service is required, e.g. you move away or your teenager turns 18 years, you can provide all necessary information for seamless best practice care.